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Frequently Asked Questions
Below are answers to some of the most common questions about preparing for your trip, visas, hotels, health checkups, reservations, refunds, and itinerary changes.
1. If I plan to travel to China and purchase your package, what preparations should I make?
First, get your passport.
Second, decide how long you will stay in China. If your stay exceeds 10 days, you will need to obtain a Chinese visa in advance (see the visa application guide below). If it is 10 days or less, you can use the 240-hour visa-free transit policy.
Third, check flights to China. It is best to avoid China’s major public holidays, such as Chinese New Year (usually between January 20 and February 20, but the exact dates vary each year), Labor Day (May 1–7), and National Day (October 1–7). The cheapest seasons for airfare are generally March, April, May, June, September, October, November, and December, while the best seasons for travel are spring and autumn.
Fourth, after deciding on your travel dates, you can book directly online. If you have any questions, feel free to contact us first and book after your concerns are resolved.
Fifth, once we receive your booking, we will send you a confirmation email with the next steps. Normally, we need you to provide the passport information (and visa information, if applicable) of yourself and your companions at least 30 days before departure so that we can arrange hotel reservations, medical check-up appointments, travel insurance, and other matters.
Although our package covers almost all expenses during your stay in China, you should still download the WeChat app and link your credit card for any small incidental payments you may need to make. You may also bring some US dollars in cash and exchange them for RMB at the airport or hotel upon arrival. Our tour guide will contact you via WeChat about one week before departure and provide detailed instructions.
2. Can Americans travel to China visa-free?
Currently, no. However, you can enjoy the 240-hour (10-day) visa-free transit policy.
The time is calculated from the day of entry. Conditions include: holding a valid international travel document with at least 3 months of remaining validity, and holding a confirmed onward ticket or relevant proof with a confirmed date and seat to a third country/region within 240 hours.
You must fill out the Temporary Entry Card for Foreigners upon arrival.
For more details: View official information
3. What should I pay attention to when booking flights under the visa-free transit policy?
The packages we design all involve a stay of 8 days in China, which is less than 10 days and complies with the visa-free transit policy.
However, please note that you cannot purchase a round-trip ticket. You can only purchase tickets to a third country/region.
For example, if you fly from Los Angeles to Chengdu, and return to the US after 8 days, you can only buy a ticket from Chengdu to Hong Kong, Tokyo, or another city, and then transfer back to the US.
If you find this inconvenient and still prefer a round-trip ticket, you will need to obtain a Chinese visa before coming to China.
4. How do I apply for a Chinese visa?
First, visa applications must be submitted according to the consular jurisdiction of the Chinese Embassy and Consulates in the United States. Please refer to the jurisdiction division below and check the corresponding website.
Second, log in to the “China Online Visa Application” system to fill out the form online, upload materials, and submit for initial review by the embassy/consulate.
Finally, once the application order status shows “Pending Passport Submission,” you or your agent must submit the original passport, a screenshot of the order information page, and other required original materials at the consular office during business hours. No appointment is needed. You may have an agent submit the materials on your behalf; personal appearance is not required.
Chinese Embassy in the United States (Washington)
Jurisdiction: Washington D.C., Maryland, Virginia, West Virginia, North Carolina, South Carolina, Kentucky, Tennessee, Delaware. Also covers Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Oklahoma, Texas, and Puerto Rico.
Chinese Consulate General in New York
Jurisdiction: Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Vermont, Rhode Island.
Chinese Consulate General in Chicago
Jurisdiction: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Wisconsin, Nebraska, North Dakota, South Dakota.
Chinese Consulate General in San Francisco
Jurisdiction: Northern California, Alaska, Nevada, Oregon, Washington, Idaho, Montana, Wyoming.
Chinese Consulate General in Los Angeles
Jurisdiction: Southern California, Arizona, New Mexico, Utah, Colorado, Hawaii, and Pacific Islands including Guam, the Northern Mariana Islands, and American Samoa.
China Online Visa Application
The unified application system is used for all embassies and consulates. Select the appropriate office according to your jurisdiction.
5. How much is the visa fee?
In 2026, the fee for a tourist visa is USD 140 for regular processing. An additional USD 25 is charged for express service.
Visa fees may be adjusted from time to time. Please check the websites of the Chinese Embassy in the United States or the relevant Consulates General for the latest information.
6. Can I join a group tour if I am traveling alone?
Yes. However, the fee will be charged at 80% of the total cost for two persons.
7. Is the hotel room a single bed or twin beds?
Generally, it is one large bed. If you need a room with two beds, please inform us when making the reservation, and we will try our best to accommodate your request.
8. If we are a family of four, will only one room be provided?
No. We provide standard rooms for two persons only. For four people, we will provide two standard rooms.
9. What if we want to visit two cities?
No problem. We can customize the itinerary for you.
The package fee is generally 90% of the combined cost of the two cities, including airfare or high-speed train tickets between the two cities as well as airport or train station transfer services.
Please note that if the stay for two cities exceeds 10 days (240 hours), you must obtain a valid visa before entry and cannot use the visa-free transit policy.
10. How can I get a refund if I cannot travel after booking for some reason?
- Cancellation more than 30 days before the departure date: Full refund.
- Cancellation between 15–30 days before departure: 60% of the paid amount refunded.
- Cancellation between 7–14 days before departure: 40% of the paid amount refunded.
- Cancellation between 3–7 days before departure: 20% of the paid amount refunded.
- Cancellation 0–2 days before departure: 10% of the paid amount refunded.
- Cancellation after the departure date: No refund will be provided.
11. What if we want to change the reservation?
Please contact us in a timely manner, and we will do our best to make adjustments for you.
Please note, however, that changing the reservation—whether changing the travel dates or the itinerary content—may result in losses, which could increase your travel costs.
12. What should I do if I want to add or reduce health checkup items?
Please contact us. We will add or reduce the health checkup items and customize the itinerary for you.
13. What if I want to change the itinerary after arriving in China?
If it is a minor adjustment that does not increase costs, you can discuss it directly with the tour guide, who will generally agree.
If it involves additional costs or you are unsure whether costs will increase, please contact us as soon as possible. We will try our best to meet your needs so that you can enjoy your trip.
14. Are there any mobile communication tips I should follow before departing for China?
Yes. China has a network firewall (the Great Firewall). American phones cannot access overseas websites using local Chinese Wi-Fi. Prepare ahead and enjoy a smoother trip!
- Check your phone: Make sure it is unlocked (Settings → General → About → Carrier Lock shows “No SIM restrictions”). Most recent iPhones, Samsungs, and Pixels support Chinese frequency bands and work fine.
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Roaming options:
- Most T-Mobile plans offer free roaming but at slow 2G speeds—good for emergencies only. Text message is free and phone call is $0.25/minute.
- For AT&T/Verizon, activate the International Day Pass (about $10–12/day).
- Recommended alternatives: Buy an international travel eSIM in advance (Airalo, Holafly, etc.). Scan the QR code on arrival for cheap, fast data—some even bypass the Great Firewall. Or purchase a local SIM with your passport after arriving in China.
- Other essentials: Download offline maps, WeChat, and translation apps; prepare a reliable VPN (local networks are restricted by the firewall); disable automatic downloads before enabling international roaming to avoid huge bills.
15. From the itinerary, health checkups only take half a day. Can so many tests really be completed in that time?
Yes. The checkups are carried out at specialized health examination centers that are set up for high efficiency. The tests are arranged consecutively, waiting times are very short, and the whole process can sometimes be finished in less than half a day.
16. Since health checkups involve personal privacy, how do you protect it?
We fully understand your concern. First, male guests will be accompanied by a male guide and female guests by a female guide. Because the centers are usually divided into separate men’s and women’s areas, we assign one male and one female guide on the day of the checkup.
Second, if you prefer the guide not to be involved during the examination itself, you can communicate directly with the medical staff using translation software—just let the guide know in advance.
Third, if you do not want the guide to handle the report, simply give the center your email address and they will send the Chinese report directly to you. You can then translate it yourself with AI or any other translation tool.
Please tell us in advance (or inform the local guide) about any specific arrangements you need so we can meet them.
Important: Visa, entry, and travel requirements can change. Travelers should confirm current requirements with the appropriate Chinese Embassy or Consulate before booking international travel.